Shipping & Returns

Everything you need to know about shipping, in-store pickup, returns and exchanges. A question? Write to us through our contact form or call our Montréal store at 514 400-9212.

Shipping in Canada

• Free shipping on orders of $175 or more (before taxes).
• Flat rate of $16.95 on orders under $175.
• These rates apply to destinations reachable by ground. For remote areas or oversized items, we will contact you before shipping if a different rate applies.

Free in-store pickup

• Montréal, 6484 Saint-Laurent Blvd., 514 400-9212. Ready in 2–3 days.
• Québec City, 234 rue Saint-Vallier Ouest, 418 431-0530. Ready in 3–5 days.

Choose pickup at checkout. We’ll contact you as soon as your order is ready for pickup. Both stores are open Monday to Friday, noon to 6 p.m., and Saturday and Sunday, noon to 5 p.m.

Shipping to the United States

Flat rate of $21.95 USD for destinations reachable by ground. Since August 29, 2025, U.S. Customs charges duties, tariffs and brokerage fees on every order. These fees are set by the U.S. authorities and are paid by the customer: we send you an updated invoice as soon as the amount is known, and it must be paid before the parcel leaves.

For other countries, write to us before ordering: we will find the best shipping option for you. Duties, taxes and local restrictions in the destination country are the customer's responsibility.

Packaging and transit times

Each item is checked before shipping, and glassware is individually protected. Most orders ship the same day or the next business day, by Canada Post Expedited Parcel unless otherwise stated. Approximate transit times:

• Montréal and Toronto areas: 1 to 3 business days
• Eastern Canada: 2 to 5 business days
• Western Canada: 4 to 7 business days
• United States and other countries: 3 to 10 business days

Need it faster? Contact us for express delivery. If your parcel seems late, let us know and we will look into it.

Returns and exchanges

You can return or exchange an item within 30 days of receiving it, if it is unused, in perfect condition and in its original, unopened packaging. No restocking fee.

• Exchanges at our Montréal and Québec City stores, or by mail (shipping of the new item is charged at our current rates).
• Refunds: we refund the price of the returned items, within 15 days of receiving and inspecting them, to the original payment method. Original shipping charges, gift wrapping and gift cards are not refundable.
• Return shipping is at your expense. Use a method with insurance and tracking: we cannot refund a return lost or damaged in transit.
• Wrong, damaged or defective item: write to us as soon as you receive it, with a photo if possible. We will offer a replacement or a refund, and return shipping is at our expense.

To request a return, use our contact form with your order number. We will send you the instructions.

Cancelling an order: write to us as soon as possible. If it has not shipped yet, we cancel it and refund you at no charge.

The full terms are in our return, exchange and refund policy. They add to your rights under the Québec Consumer Protection Act and do not limit them.